Request for assistance

[Ryan Beethe]

Hi Olalere,

Three things:

1) Why are you using such and old version of GPG4WIN?  Version 2.0.4 is
from 2010...

2) What did Kleopatra say when the decryption failed?  It should say,
"Decryption Failed: xyz", where "xyz" is the reason.  It is easier to
help if you give the full failure message.

3) Also, you should check the recipient of the message.  When you try to
decrypt the file with Kleopatra, Kleopatra should say:

    Recipient: (40-character fingerprint)

and you should make sure that recipient is the same 40-character
fingerprint for the certificate you created.

Ryan

On Sat, Nov 04, 2017 at 02:01:02PM +0000, olalereabass at outlook.com
wrote:
> Dear sir/ma,
> I hereby humbly seek your assistance with respect to the file decryption.
> I installed GPG4WIN  version 2.0.4 and the Open PGP certificate was
> successfully with a 40-charater fingerprint. "My Certificates" were also
> created. While attempting to use Kleopatra (which showed my certificate) to
> decrypt/verify a tgz.gpg file, it continually gave me results in the Decrypt/
> Verify Files window showing  (1) All operations completed at 100% (2)
> Decryption failed.
> Consequently, kind bail me out to know what has gone wrong and the possible
> ways out to decrypt  my files.
> Thanks for your anticipated response.
> Regards.
> Olalere Abass
>
> --
> Sent from Outlook Email App for Android
>

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