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On 04/11/2019 02:12, Mark Rousell wrote:<br>
<blockquote cite="mid:5DBF88FE.6000505@signal100.com" type="cite">
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The same thing is happening on the mozilla.general mail list at
the moment although with a company called 'TheFork'. It has also
happened in the past on mozilla.general with a wholesale cut
flowers supplier called Avas Flowers.<br>
<br>
What happens is that the genuine email helpdesks of these genuine
companies somehow get subscribed the respective mail list. It
isn't clear how this subscription happens although it looks like
prank-like foul play (or a low level DoS) by third parties to me.<br>
<br>
Back when this first happened on mozilla.general, I attempted to
engage with the Avas Flowers helpdesk staff but they seemed
utterly confused. I am pretty sure that they had not knowingly
subscribed to mozilla.general. In general, the helpdesk staff of
these companies seem confused as to what to do and don't seem to
be able to unsubscribe themselves. And, at least in the case of
Avas Flowers on mozilla.general, when they were finally
unsubscribed they seem to be unwillingly re-subscribed soon after.<br>
</blockquote>
<br>
For what it's worth, I note that both Informa D&B here on this
list and TheFork (on mozilla.general) are using Salesforce-hosted
helpdesks.<br>
<br>
(Avas Flowers on mozilla.general (last year) were not on Salesforce,
as I recall. I think they hosted their own CRM/helpdesk software).<br>
<br>
<pre class="moz-signature" cols="72">--
Mark Rousell</pre>
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