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markr at signal100.com
Mon Nov 4 03:22:51 CET 2019
On 04/11/2019 02:12, Mark Rousell wrote:
> The same thing is happening on the mozilla.general mail list at the
> moment although with a company called 'TheFork'. It has also happened
> in the past on mozilla.general with a wholesale cut flowers supplier
> called Avas Flowers.
> What happens is that the genuine email helpdesks of these genuine
> companies somehow get subscribed the respective mail list. It isn't
> clear how this subscription happens although it looks like prank-like
> foul play (or a low level DoS) by third parties to me.
> Back when this first happened on mozilla.general, I attempted to
> engage with the Avas Flowers helpdesk staff but they seemed utterly
> confused. I am pretty sure that they had not knowingly subscribed to
> mozilla.general. In general, the helpdesk staff of these companies
> seem confused as to what to do and don't seem to be able to
> unsubscribe themselves. And, at least in the case of Avas Flowers on
> mozilla.general, when they were finally unsubscribed they seem to be
> unwillingly re-subscribed soon after.
For what it's worth, I note that both Informa D&B here on this list and
TheFork (on mozilla.general) are using Salesforce-hosted helpdesks.
(Avas Flowers on mozilla.general (last year) were not on Salesforce, as
I recall. I think they hosted their own CRM/helpdesk software).
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